Work with Access2Learn

 

Do you have the skills and expertise to change the lives of disabled students?  At Access2Learn we pride ourselves on our high standards, and attention to detail.  But foremost, we want to ensure that our services help disabled people to reach their goals in education and life.

At Access2Learn, our long term mission is to support learners of all ages in accessing an inclusive education and learning experience. We want to encourage a learner centred approach that accounts for all types of neurodiversity and to empower and enable independent and confident learners. We will champion the advantages of early diagnosis, intervention and support as a means of creating more positive experiences and more informed and aware individuals.

For information on jobs currently available at Access2Learn, please see below:

Customer Service Assistant

We are looking for a Customer Service Assistant to join us on a full time temporary contract.

The Primary responsibilities of the role are as follows:

  • Provide primary ‘front-service’ support for all methods of inbound communications and enquiries, i.e. phone, email, and ensuring full and accurate customer record management notes are entered into the central database system
  • Conduct all Pre-Assessment administration, e.g.sending of booking confirmation emails, chasing student documents, sending appointment reminders, sending relevant pre-assessment information to assessors, and uploading all pre-assessment documents to records and general enquiries
  • Book DSA Assessments, in accordance with resource availability and effective deployment
  • Conduct all Post Assessment administration, e.g. sending of needs assessment reports, retrieving and uploading all post assessment documents to records and effective query management
  • Responsible for effective and successful full query management (see below point)
  • To be first point of contact for all Queries; to provide confirmation of receipt of query, entering details into record; to take necessary action to provide answer/solution (predominantly through liaising with Assessors) and communicate with the customer
  • Monitor all Pre and Post Assessment cases/records within the system to ensure they move through the delivery stages efficiently, and chase work when needed
  • Ensure the accurate and completion of customer records on the central database system
  • Retrieving, uploading and sharing relevant Pre-Assessment customer documents
  • Support the whole DSA needs assessment administration process in accordance with External Auditor guidelines, KPIs and the company’s service standards and agreements
  • Prioritise workload to ensure full cover of inbound communications and planned work is completed along with day to day requirements

Facility responsibilities:

  • Responsible for the clearing of all refuse and recycling
  • Responsible for ensuring the central administration office and assessment refreshment facilities are kept clean and tidy
  • Responsible for the collection and distribution of incoming post, and the dispatching of outbound post
  • Responsible for acting as point of reception and greeting to visitors at the central administration office

Contract length: 9 months

Job Types: Full-time, Temporary

Experience Required:

  • Relevant experience in customer service/administrative support roles
  • Proven knowledge of clerical and administrative procedures
  • A good level of English spelling and grammar
  • Knowledge of Microsoft Office software
  • Relevant experience working with customer record systems and data entry duties
  • Experience of working in a fast paced and demanding working environment
  • Excellent communication and interpersonal skills – written and verbal
  • Planning and organising skills
  • Superior attention to detail and accuracy
  • Solid communication skills, both written and verbal
  • Computer skills, particularly with Microsoft suite, corporate databases
  • Problem solving, analytical and critical thinking skills
  • Flexibility and Adaptability
  • Teamwork
  • Integrity and Honesty
  • Familiarity with business principles and practices, especially confidentiality, Data protection and privacy
  • Ability to work autonomously, manage priorities, and workload with confidence
  • Ability to remain calm under pressure and to handle difficult and/or sensitive customers and issues

How to Apply:

If you were interested in applying, please email your CV and covering letter to: jo@access2learn.co.uk no later than Friday 26th March 2021

 

QA Officer

We are looking for an experienced Quality Assurance Officer to work with us on a part-time/contract basis.

The primary responsibilities of the role are as follows:

  • Quality Assurance of DSA Needs Assessments Reports
  • Providing quality and constructive feedback to Needs Assessors
  • Working to set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Experience Required:

  • Ongoing CPD in the area of disability, Assistive Technology and able to evidence this for ongoing audit purposes
  • A broad knowledge of disability, and its impact within an academic setting
  • Experience of conducting assessments in a DSA or similar environment
  • Understanding DSA Guidelines for Student Finance England, Wales, Northern Ireland and the Student Awards Agency Scotland, and ensuring reports are written in accordance with this
  • The ability to provide constructive and quality feedback that identify potential missing support strategies
  • An attention to detail, and the ability to produce professional high quality work
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How to Apply:

If you were interested in applying, please email your CV to: qa@access2learn.co.uk

DSA Assessor - Nationwide

 

We are looking for experienced DSA Assessors for various locations across the United Kingdom:

The primary responsibilities of the role are as follows:

  • Conducting Disability Student Allowance (DSA) Assessments to individuals within Access2Learn’s DSA Centre(s), the student’s home, or over the telephone.
  • Identifying specialist aids/equipment/NMH Support/Assistive Technology and training requirements
  • Writing a professional, detailed, and clear report suitable for various audiences
  • Understanding and adhering to DSA Guidelines and Frameworks
  • Working to set Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Completing ongoing CPD in the area of disability, DSA and Assistive Technology and able to evidence this for ongoing audit purposes.

Experience:

  • DSA Assessing: 1 year (Required)

Job Type: Contract/ Freelance

If you were interested in applying, please email dsa@access2learn.co.uk with a copy of your CV, along with a copy of your recent CPD attendance.

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